Bureau Chief - Department of Social Services


If you have already applied, you will still be considered and do not need to re-apply.Within the POST Branch of the ISD, under the direction of the Branch Chief, the IT Supervisor II (IT Sup II) will manage the PMSO Bureau staff who support technical customer relationship management, project management, portfolio management, business analysis and IT Governance services for CDSS. The position will develop and promote department-wide use of best practices in the planning, development and deployment of IT projects; direct strategic planning efforts for the Department and the Division; support the IT Executive Steering Committee in the development and implementation of IT governance polices and provide technical project management communications to CDSS staff; and working with other members of ISD and the various program areas within CDSS, recommend department-wide IT policies and practices for implementation.

The IT II Sup manages the daily operations of the PMSO Bureau. Functions include: staff management, developing, executing and leading project portfolio management strategies, providing project management and/or coordination support for all CDSS IT projects, providing business analysis services including project documentation preparation and review, in support of Departmental IT proposals, from concept stage to formal project approval (including project Stage(s) documentation required by the California Department of Technology); control agency interface regarding specific projects; managing and maintaining the Department’s IT Governance Process, including the management of the project approval process by coordinating and facilitating pre-approval assessments; project prioritizing and strategic planning to best meet the goals of the Department’s business needs by providing efficient and economical technology solutions; preparing and providing project documentation as needed; supporting customer relations management; providing management support for project oversight functionality and; assisting with the development and review of IT procurement documents. Responsibilities include providing and maintaining the organizational structure for the PMSO Bureau by continually assessing priorities and staffing levels needed to complete the work of the Bureau, provide adequate staff development to meet the changing needs of the Bureau and address Bureau challenges effectively in order to adapt to changes within ISD. Assist staff as needed in the gathering of business requirements, planning documents, procurement developments and, technical documentation such as flow charts, scenarios and/or business requirement gathering/traceability. Work with staff to develop and maintain regular Individual Development Plans that support staff goals balanced with the needs of the Bureau. Maintain regular communication and provide ongoing expectations to staff in support of positive project outcomes. Ensure staff have adequate resources to achieve expected outcomes. The IT II Sup will provide project management guidance and direction to Bureau staff and internal CDSS customers. Directly, and through subordinate staff, establish and maintain written IT project management, IT governance and IT oversight policies, procedures, standards and guidelines. Develop, maintain, and oversee the appropriate deployment/utilization of policies that incorporate the requirement/expectations of the California Department of Technology. Serve as the primary liaison to control agencies regarding review of IT Project approval documents, and on interpretation of state policies governing IT. Supervise the coordination and development of IT Project Concept papers, California Department of Technology Stage(s) documentation (all four stages), Budget Change Proposals and Legislative Bill Analysis.

The IT II Sup must communicate directly with Deputy Directors and Executive Staff regarding department-wide IT oversight strategies and policies. Attend and participate in IT Executive Steering Committee meetings. Direct IT strategic planning activities and ensures CDSS compliance with control agency requirements for IT strategic planning and reporting. Represent ISD at various Horizontal Integration discussions and support enterprise initiatives and seek out leveraging opportunities. Work with business partners to develop project requests and help them understand how projects are prioritized. Support the Customer Relationship Management strategy.


You will find additional information about the job in the Duty Statement.


Working Conditions

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation; within walking distance to the State Capitol, parks, restaurants, and the Golden 1 Arena. Our building has easy access to I-5, Highway 50 and Highway 80.


Minimum Requirements

You will find the Minimum Requirements in the Class Specification.




Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Excellent leadership skills.
  • Ability to effectively communication with executives, stakeholders, federal partners and authority agencies.
  • Project Management Professional (PMP) and/or Certified Scrum Master or equivalent certifications desire.
  • Experience with the California Department of Technology’s Project Approval Life Cycle (PAL).
  • Ability to evaluate, manage and prioritize a constantly changing workload that must align with mission critical business needs.


Position Details

Job Code #: JC-224798
Position #(s):
Working Title: Bureau Chief