Chief Technology Officer (CTO) - Public Utilities Commission
- Serves as key advisor to the IT Directorate for policy decisions affecting the department’s computing infrastructure including: desktop, server, storage and back-up hardware and software, security, applications and software standards; communication networks; internet standards; equipment acquisition, installation and maintenance and statewide technology for CPUC facilities.
- Develops strategic planning policy for IT infrastructure systems statewide. Work with headquarter programs and external agencies to provide functional guidance to department staff working on IT projects.
- Develops, implements and monitors innovative customer service and support strategies to meet departmental business needs while complying with Department and State IT standards, policy and guidelines.
- Develops and maintains the highest levels of customer service and technical support to CPUC customers.
- Develops and implements strategies to ensure division employees are trained and developed to meet IT challenges and exceed customer expectations.
- Develops and implements program action plans and budgets to support the department’s strategic goals and objectives.
- Directly supervise a diversity of subordinate managers within the ITSD.
- Represents the department with the Office of the CIO/Office of Technology Services; Legislative Analyst Office and the Department of General Services on department infrastructure and telecommunication matters.
- Establishes and maintains department policies related to computing infrastructure required to meet current and future department business needs. Additionally, develops policies, standards and best use business practices for networking, operations, systems, applications, security, endpoint personal computing devices, office automation and computer facilities.
- Organizes the work and staff of the ITSD. Establishes management control systems and performance targets.
- Develops goals and objectives, performance measures, cost allocation, charge-back practices and customer service agreements and standards related to the acquisition and operation of the department’s computing infrastructure.
- Advises and/or acts for the CIO on all information technology matters and responds to inquiries from legislators, public agencies and the private sector.
You will find additional information in the Duty Statement.